FAQ

Frequently Asked Questions

What can I shop for?

The current assortment covers Beauty Tools, Blush, Bronzer, Brush Care, Cleansers, Color Corrector, Concealer, Contour, Eye Brushes, Eye Care, Eyebrow, Eyeliner, Eyeshadow, Face Brushes, Face Primer, Face Primers, Finishing & Setting Powder, Foundation, Hair Care, Highlighter, Lip Balm & Care, Lip Gloss & Stain, Lip Liner, Lip Makeup Kits & Sets, Lipstick, Makeup Kits & Sets, Makeup Removers, Makeup Sponges & Applicators, Mascara, Moisturizers, Setting Spray, Skincare Kits & Sets, Sunscreen, Treatments & Serums, Uncategorized, Value Brush & Tool Sets. Product pages supply applicable options, facts, directions, materials or ingredients, and safety information.

Do all orders ship free?

No automatic promise is made. Shipping is free only when the checkout presents a free rate for the basket and destination.

What is the usual timeline?

Allow about 1–2 business days for preparation and an estimated 2–4 business days for carrier transit. Transit timing is not guaranteed.

What if I chose the wrong item or changed my mind?

Request a return by mail or an exchange within 30 days after delivery. Non-defective merchandise must remain new, unused, and in original condition with its packaging, tags, and accessories.

Is there a return fee?

The free return label comes inside the package, and no restocking fee applies. Authorization is required before mailing the item.

How are damaged, defective, incorrect, or incomplete orders handled?

Send the order number, checkout email, description, and photographs or video of the product and package. Available stock and the review determine whether replacement, exchange, or refund is appropriate.

How quickly is an approved refund handled?

It is processed back to the original payment method within 10 days of approval.

How may I pay?

Eligible customers can use the methods presented by checkout: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro, and Union Pay.

Where can I ask a question?

Use the contact block below and include the identifying order, tracking, or product details.

Does the site use cookies and measurement?

Shopify and service providers use necessary cookies for storefront operation, checkout, security, and fraud controls. Optional analytics, advertising-performance, and similar tools may run only when enabled and allowed by consent choices.